Frequently Asked Questions

We recommend any Amazon Fire Stick or Fire TV device. Android TV boxes and Android smart TVs work great too, and you get free mobile access on phones and tablets at no extra cost. Step-by-step setup guides and video walkthroughs are available in your account dashboard as soon as you sign up — most people are up and running in under 10 minutes.

Visit the Packages page to view available options. You can extend your current plan or change your device count directly — no admin approval needed.

Extending your current package adds time to your existing expiration date. Changing your device count (e.g., upgrading from 1 TV to 3 TVs) starts a fresh subscription period.

Credit/debit card and crypto payments are processed automatically. Cash App and Venmo payments are typically verified within 24 hours. You'll receive an email once your subscription is activated.

We accept credit/debit cards (Visa, Mastercard, etc.), cryptocurrency, Cash App, and Venmo.

First, check the system status on the Support page. If all systems are online, try refreshing your connection from your Dashboard. If the issue persists, open a support ticket.

Yes, but only up to the number of TVs included in your plan. Using the service on more devices than your plan allows will result in a permanent ban.

Yes, your IPTV service is fully portable. Use it at hotels, Airbnb, vacation homes, or anywhere with a stable internet connection.

Refer 3 friends who sign up, and you earn a free month of service! Visit Refer a Friend to get started.

Your subscription automatically expires at the end of the billing period. You'll receive an email reminder 5 days before expiration. If you enabled recurring billing, you can disable it from your dashboard. To delete your account entirely, go to your Dashboard.

If you opt in during checkout, your payment method will be automatically charged when your subscription expires so your service continues without interruption. You can disable this anytime. All users receive a reminder email 5 days before expiration regardless.

Click "Forgot Password?" on the Login page. Enter your email and we'll send you a password reset link.

For your security, we verify logins from new locations. Check your email for a 6-digit verification code and enter it on the verification page. The code expires in 15 minutes.

Ghost Media offers 16,000+ live channels, every sport and PPV event, and over 150,000 movies and TV shows — all for one low price.

Yes! New accounts can try Ghost Media free for 36 hours with full access to all channels and movies. The trial is limited to 1 device and can only be used once per account. Visit the Packages page to claim yours.